FREQUENTLY ASKED QUESTIONS
Are the products sold design items?
All products available on www.nazliye.com are design items crafted with handiwork.
Are the prices of the products inclusive of VAT?
All products sold on www.nazliye.com include VAT in their sale prices.
What should I do if the product I ordered comes in the wrong color or model?
If the product you receive is different in color or model from what you ordered, you can contact customer service for an exchange.
Can I modify my newly placed order?
For orders placed on www.nazliye.com, if your order has not yet been shipped, you can contact customer service to make modifications.
Can I change the delivery address of my order?
Check whether your order has been dispatched. If your ordered product has not yet been shipped, you can change the delivery address by contacting customer service.
If the product I want is out of stock, will it be restocked?
Due to continuous replenishment of our stocks, products are restocked as long as the season is not over.
Shipping / Transportation:
When will my order be delivered to me?
Orders are delivered to the buyer within 1-5 business days. (The legal period is 30 days from the order date.)
How can I check if my order has been dispatched?
You can track the status of your order from the order details page on the website.
Is there anything specific I should pay attention to when receiving the delivery from the courier?
Yes. During shipment, products may get damaged due to the courier. Therefore, when receiving the product, you should check for any signs of damage, such as crushing, tearing, or moisture. If such damage is observed, do not accept the package and make a report to the courier. Damaged products without a report will not be accepted for return or exchange.
The courier has delivered the package, but I was not at home. How can I reach the product?
If you are not at the specified address, the ordered product will be delivered to the nearest courier branch. It will be held at the branch for 3 days. You can go to the courier branch with your
identification number to pick up the product. Products not picked up within 3 days will be returned to our company.
Cancellation & Return:
How long does it take for a refund when I cancel the order?
When you cancel the order or return the product, your money will be refunded within 14 days from the product reaching us.
Within how many days can I request a return/exchange for the received product?
You can request an exchange within 14 days from the product reaching you. After notifying the seller of the exchange right, the consumer is obliged to send the product for exchange within 2 days.
What should I do if the product I received is defective/faulty?
If you return the product to us within the return period, necessary procedures will be carried out, and a refund will be made within 14 days. If the same product is available in our stocks, your order will be replaced with a new product free of charge.